ColonoscopyAssist Money-Back Guarantee Policy

1. Our Commitment
   ColonoscopyAssist is built on the principle of making healthcare affordable and transparent. We stand by a simple promise: if you do not receive the service you paid for, you will receive your money back.

2. Scope of Guarantee

   • If a patient schedules and pays for a procedure (such as a colonoscopy) but the procedure does not take place, ColonoscopyAssist will issue a full refund of the payment made.

   • If a provider cancels an appointment and does not deliver the scheduled service, ColonoscopyAssist will issue a full refund of the payment made.

3. Exclusions

   • This guarantee does not apply when a patient cancels or fails to attend an appointment. In those cases, the Cancellation and Refund Policy applies.

   • Once a service has been rendered, payments are non-refundable, even if the patient is dissatisfied with the outcome, bedside manner, wait times, or experiences medical complications (see Item 6 of the Refund Policy).

4. How to Request a Refund
   Patients who believe they are eligible under this guarantee must contact ColonoscopyAssist at (855) 542-6566 or by replying to their appointment confirmation email. Refunds will be processed promptly to the original form of payment.

5. Our Goal
   This policy reflects our commitment to fairness and transparency. We believe patients should never pay for a service that was not provided. At the same time, timely cancellations and attendance at scheduled appointments are critical to keeping healthcare costs low for everyone.

Our Cancellation Policy

Cancellation and Refund Policy

1. Impact of Cancellations and No-Shows
   Appointment cancellations and no-shows place significant strain on our relationships with participating providers. Because colonoscopy preparation takes four (4) days, cancellations made with less than four business days’ notice leave providers unable to fill the appointment slot, which often results in providers leaving the program.

   At ColonoscopyAssist, our goal is to lower the cost of healthcare—not to profit from services that were never rendered. We believe charging patients for missed or canceled appointments goes against that principle. However, this policy is necessary to discourage last-minute cancellations, which directly harm both providers and other patients waiting for appointments. We strongly encourage patients: please do not cancel at the last minute.

2. Provider-Specific Policies
   Each provider in our program may establish their own cancellation policy, provided it is applied fairly and consistently to all patients. Providers may charge patients a separate fee for late cancellations or missed appointments, in addition to ColonoscopyAssist’s policy.

3. Consultations

   • Cancellations made by 12:00 PM (CST), at least two (2) business days before the scheduled consultation will receive a 100% refund of payments made to ColonoscopyAssist.

   • No-shows or cancellations made after the deadline will incur a 15% cancellation fee.

   • Even if ColonoscopyAssist issues a refund, your provider may still charge cancellation fees under their own policy.

4. Procedures

   • Cancellations made by 12:00 PM (CST), at least four (4) business days before the scheduled procedure will receive a 100% refund of payments made to ColonoscopyAssist.

   • No-shows or cancellations made after the deadline will incur a 15% cancellation fee.

   • Even if ColonoscopyAssist issues a refund, your provider may still charge cancellation fees under their own policy.

5. Insurance Claims
   If a patient provides insurance information to the provider and an insurance claim is filed, ColonoscopyAssist will refund the patient’s payment less 15%. The patient will then be responsible for any deductibles, co-pays, and co-insurance required under their insurance plan.

6. Completed Appointments

   Payment to ColonoscopyAssist is specifically for the medical service itself. As with all healthcare services, there is no implied warranty on outcomes. Complications, although rare, are an inherent part of medical care, and no refunds will be issued for:

   • dissatisfaction with bedside manner,

   • unusually long wait times,

   • unsatisfactory results or outcomes, or

   • medical complications.

   Except as noted in Item 5, once an appointment has been completed, payments made to ColonoscopyAssist are non-refundable.

Our Abandoned Appointment Policy

ColonoscopyAssist Abandoned Appointment Fee Policy

1. Definition of Abandoned Appointment
   An abandoned appointment occurs when ColonoscopyAssist schedules an appointment on behalf of a patient, but the patient:

   • Does not confirm the appointment by making the required payment by the stated deadline, and

   • Does not contact ColonoscopyAssist to cancel or reschedule the appointment.

   In these cases, the patient is considered unreachable and the appointment is treated as abandoned.

2. Impact on Providers and the Program
   Abandoned appointments negatively affect our relationships with participating providers and reduce the availability of discounted appointments for other patients in need. To protect the integrity of the program and discourage avoidable no-shows, an abandoned appointment fee will be assessed.

3. Fee Amount

   • A $25 Abandoned Appointment Fee will be applied to the patient’s account when an appointment is abandoned.

   • This fee must be paid before ColonoscopyAssist will schedule any future appointments for the patient.

4. How to Avoid the Fee

   • Patients can avoid this fee simply by either:

     • Confirming their appointment with payment by the deadline provided, or

     • Contacting ColonoscopyAssist to cancel or reschedule the appointment before the payment deadline.

5. Agreement to Terms
   By using ColonoscopyAssist services, patients acknowledge and agree that abandoned appointments may result in a $25 fee, which must be cleared prior to scheduling additional appointments.